Genesys powers 25 billion of the world’s best customer experiences each year. Over 10,000 companies in 100+ countries trust Genesys’ customer experience platform to drive business outcomes and create lasting relationships.
The new partnership will embed Spitch's expertise into Genesys customer engagement solutions that deliver experiences for lasting relationships. Integration of Spitch solutions with Genesys automatic switching centers will take customer engagement to a new level, delivering great business results.
Spitch’s cutting-edge technologies to power voice driven self-service are used to improve customer interactions in contact centers and a growing number of European companies (e.g. Swissсom, SBB, Syntec, etc.) already benefit from Spitch solutions.
Spitch, founded in 2014, is an established Swiss company with a global presence specializing in Speech Analytics and Spoken Language Technologies. Spitch is the first provider of enterprise solutions for Swiss German (Schwiizerdütsch) and its many dialects. Alongside high accuracy and rich functionality, Spitch offers flexible client-centric models of engagement and a bespoke approach focused on delivering visible business benefits by voice-driven services. Spitch has offices in Zurich, London, Madrid and Milan.