Based in Zurich, SANDSIV is a Swiss software provider providing Customer Experience Management (CXM) and Voice of the Customer (VoC) enterprise solutions. Its product “sandsiv+” captures, analyses, integrates, improves, and measures the customer experience. Introduced in 2014, the next-generation CX solution harmonizes data from any direct or indirect channel and generates inferred data using artificial intelligence. Its analytical features are built on advanced AI technologies including Natural Language Processing (NLP) and Deep Machine Learning, providing for the increasingly unsupervised production of faster and more accurate actionable insights, and allowing organizations to act responsively and plan wisely.
The company has helped to advance customer experience (CX) teams at leading organizations throughout EMEA, including leading companies in the telco, financial services, utilities, retail and transportation sectors.
As part of its continued growth, the startup has opened a new office in Valencia to give its Spanish clients in the financial and telecommunications industry access to specialists that speak their language and are familiar with their business needs. The expansion builds on the company’s existing partnerships in the country, including DEC (Development of Customer Experience), a benchmark organization for international customer experience, especially known in the Spanish-speaking world.
The new Spanish team is composed of locals who understand the unique needs of the Spanish market. Team members also boast international experience to support SANDSIV’s global service mission and to support clients in achieving their growth aspirations.
“As SANDSIV looks to expand our operations across Europe, Spain is the next logical country to put down roots,” said Uwe Stein, Head of Administration, Compliance & Legal. “We aim to grow our team based in Spain to continue with our strategic expansion plans while making a difference for our current and future partners in the country. We are looking forward to meeting our new Spanish clients and offering them the expertise we acquired all over the years in the customer experience space, as well as direct access to our Spanish-speaking teams.”