Artificial Intelligence and Chatbots – How does it work and what are the benefits in customer care?

17.09.2019 | 18:30 - 20:00
Swisscom Auditorium, Hardturmstrasse 3, 15. OG, Zurich
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This workshop covers diferent dimentions of Artificial intelligence and chatbots and their relation to communication.


The Swisscom data, analysis and AI experts Andreea Hossmann and Philipp Egolf will talk about how artificial intelligence is linked to communication, what underlies it and what it is used for.Chatbots and speech recognition will be discussed, as well as everyday applications and possible benefits for customer care.The event is free of charge and no previous knowledge of this topic is required. For more in-depth information, the experts will be happy to answer those.